Our Staff

Joy DenHouter and Paul Pratico founded SourceOne Insurance in 1994 for the purpose of providing a higher level of insurance consulting services to area businesses. The agency started with three employees and now has a staff of 18 full-time employees and two part-time employees.

Commercial Lines

Joy DenHouter, J.D.

SourceOne Co-Owner
joy.denhouter@sourceoneinsurance.com
Ext. 16

Joy oversees the Commercial Lines, Personal Lines, and Health Departments at SourceOne. She has been in the insurance industry for more than 32 years. After graduating from Notre Dame Law School, Joy began her career as counsel to Lincoln National Corporation and later General Counsel for K&K Insurance Group. In these roles, she gained extensive knowledge about both the property/casualty and health insurance industries.

Paul Pratico, MBA

SourceOne Co-Owner & Commercial Account Analyst
paul.pratico@sourceoneinsurance.com
Ext. 20

Paul has been in the insurance industry for more than 36 years.  He has extensive experience in commercial lines coverages.  Paul works closely with all members of the SourceOne Commercial Lines team and is a Premium Recovery Specialist. He will perform an in-depth audit of past workers comp and general liability audits to determine if the charges were correct. If there were overcharges, he will work to recover those amounts for you on a contingency fee basis.

Jim Hawken

Property Specialist
jim.hawken@sourceoneinsurance.com
Ext. 19

Jim joined SourceOne in April, 2015 with more than 34 years of insurance industry experience.  Jim has strong knowledge of the company side of the insurance business which gives him the ability to analyze and suggest the best coverage for your property or business.

Tina Balkema, CIC

Account Manager
tina.balkema@sourceoneinsurance.com
Ext. 14

Over 30 years of insurance industry experience.  Tina joined SourceOne in September 2015 after relocating to Fort Wayne from Washington State.  Her work experience is as diversified as the insurance industry.  She has been a Certified Insurance Counsel for 13 years.

Diana Herriott, CIC

Account Manager
diana.herriott@sourceoneinsurance.com
Ext. 22

Over 30 years of insurance industry experience.  Diana joined SourceOne in 2015.  She has been a Certified Insurance Counsel for 18 years.

Cari Sweetheimer

Small Commercial Account Manager
cari.sweetheimer@sourceoneinsurance.com
Ext. 23

Cari joined SourceOne in February, 2017. She has been in the insurance industry for over 20 years. Cari has worked on both the carrier side and agency side of the desk and understands how both sides operate, giving her an advantage in communicating the coverage needs of her clients.

Bob Washburn, CPCU, ARM

New Business Development
bob.washburn@sourceoneinsurance.com
Ext. 12

Bob joined SourceOne Insurance in January 2017 and has been in the insurance industry for over 30 years. Bob considers himself a student of all aspects of the profession and enjoys helping clients and prospects solve risk management problems.

Personal Lines

Beth McGraw

Personal Lines Manager
beth.mcgraw@sourceoneinsurance.com
Ext. 13

Beth joined SourceOne in 2001 and has over 24 years of insurance industry experience.

Teresa Turzillo

Personal Lines Agent
teresa.turzillo@sourceoneinsurance.com
Ext. 18

Teresa (“T”) joined SourceOne in 2006 and has over 25 years of insurance industry experience.

Heather Bell

Personal Lines Customer Service Representative
heather.bell@sourceoneinsurance.com
Ext. 17

Heather joined SourceOne in 2016 and has over 10 years of insurance industry experience.

Health

Joy DenHouter, J.D.

SourceOne Co-Owner
joy.denhouter@sourceoneinsurance.com
Ext. 16

Joy works closely with the members of the SourceOne Health Department team and oversees both the Personal Lines and Commercial Lines Departments.  Joy has been in the insurance industry for more than 32 years.  After graduating from Notre Dame Law School, Joy began her career as counsel to Lincoln National Corporation and later General Counsel for K&K Insurance Group. In these roles, she gained extensive knowledge about both the property/casualty and health insurance industries by buying and selling health care entities for Lincoln National and creating new products for K&K Insurance. Her role as reinsurance counsel gave her the ability to work in the self-funded area and assist employers with their stop-loss contracts.

Wendy Brady, CHRS

Client Executive
wendy.brady@sourceoneinsurance.com
Ext. 31

Wendy joined SourceOne in 2012 and has more than 19 years of insurance industry experience. Wendy works directly with each employer to create the best benefits package for their company’s needs. Once the package is implemented, she provides benefits education for the employees throughout the year. She also provides vital assistance to employers’ Human Resources departments by serving as their point of contact for all employee benefits related questions and acts as the liaison between the employer and the carriers that provide their benefit coverages. Wendy manages the SourceOne Employee Benefits Department and works closely with her team to make certain that every client receives excellent and prompt service.

Carol Johnston

Customer Service Specialist
carol.johnston@sourceoneinsurance.com
Ext. 26

Carol joined SourceOne in 2013 and has over 10 years of insurance industry experience.

Brooke Hoeppner

Client Service Specialist
brooke.hoeppner@sourceoneinsurance.com
Ext. 6

Brooke joined SourceOne in 2016 and has over 15 years of insurance industry experience.

Erika Bond

Client Service Specialist
erika.bond@sourceoneinsurance.com
Ext. 11

Erika joined the Health Department in 2016.